The Boston City Council called for an emergency hearing to address U.S. Postal Service failures that it says have caused residents to miss out on “vital” documents and prescriptions and raised mail-in voting concerns ahead of the election.

Two Boston City Council members say the morning pickup and afternoon drop off delays involving Boston school buses to start the school year have reached a breaking point, and they went before the Massachusetts Department of Elementary and Secondary Education on Tuesday to demand something be done about it.

While the cost of living rises and staffing shortages persist in Boston, some officials say tweaking or eliminating the residency requirement could be a solution.

The U.S. Postal Service hit back at the Boston City Council’s claims that delivery failures were frequently leaving residents without pertinent financial documents and medications and could impact

Several councilors said they have been receiving reports of significant delays in mail delivery, or mail not arriving at all, from residents all across the city for months or years.

Only 34% of school buses arrived on time on the first day of the school year. Key benchmarks are not being hit and officials want answers.

After state election officials raised concerns the U.S. Postal Service is unprepared for this year’s election, Thursday U.S. Postmaster General Louis DeJoy attempted to ease the public’s worries.