The look I was given and the dramatic pause signaled “I can’t believe you actually said that!” Why: Clients often think fees are high, especially when they hear about commission free trading elsewhere ...

An excellent method of communication with online consumers is of course email. It’s a good idea to send a ‘thank you’ message ...

Effective follow-up begins immediately after a sale, when you call the customer to say "Thank you" and find out ... follow up with a note: "It was great seeing you at the CDC Christmas party.

"It felt good to have someone appreciate the humor and send back such a fun acknowledgement," he told Newsweek.

Explore three effective methods for enhancing post-purchase engagement and improving B2B customer retention and lifetime ...

Struggling to land a waiter job? Discover how to craft a compelling Short application letter for a waiter position that ...

Print and online readers' reactions to Tanzina Vega's op-ed about rage-inducing customer service reads like its own automated ...

Travel companies are ignoring customer service because they can. It's a seller's market for travel, now that the pandemic is ...

If financial services were a race, marketing would be one of the first hurdles financial advisors have to leap. Business marketing is the process of promoting your services to potential clients ...

A Best Buy customer is breaking down how to sell your old Apple products to Best Buy and get money for new products.

Hollywood publicist Linda Luna breaks her silence after coming under fire for sharing a post on her personal Facebook about ...

“Thank you for taking my advice ... Instead: Ask your assistant to take a message. Mention you are helping a client, broadly mentioning the activity (setting up a retirement plan).