Gartner Magic Quadrant for cloud platform services leaders AWS, Microsoft Azure, Google, IBM, Oracle, Alibaba Cloud, Huawei ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

Mitel ®, a global leader in business communications, today announced it has been positioned as a Leader in the Aragon Research Globe™ reports for both Intelligent Unified Communications and ...

Our expanded partnership with Five9 takes this even further, combining the best of both platforms to streamline and unify ...

Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 7, 2024-- 8x8, Inc. (NASDAQ: EGHT), a ...

Gartner defines the finance transformation strategy consulting ... With over 40 years... at 14:23 Contact Center Market to Grow by USD 208.2 Billion from 2024-2028, as Cloud-Based Solutions Drive ...

Lanny McDonald's 10-year term as Hockey Hall of Fame chairman will end in June 2025, with fellow Hall of Famer Mike Gartner ...

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

This year’s inductees include Mark Gartner and Nickolas Endres, both of whom teach health and physical education at the ...