It’s a Contact Center As-A-Service (CCaaS) solution. It competes with Cisco in their WebEx space or competes with Five9.

Regulators’ assessment of customer support centers has spurred recent lawsuits from UnitedHealthcare, Centene and Humana. But ...

What’s good about this list is the buckets or “themes” that Gartner likes to call them. It’s impossible not to group them ...

That’s over and above the juice used by existing data centers, which already consumed 349 terawatt hours in 2022, according ...

People want to know how to evacuate, where to find shelter or when it will be clear to return home. The contact center ...

Gartner Magic Quadrant for cloud platform services leaders AWS, Microsoft Azure, Google, IBM, Oracle, Alibaba Cloud, Huawei ...

Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 7, 2024-- 8x8, Inc. (NASDAQ: EGHT), a ...

Gartner defines the finance transformation strategy consulting ... With over 40 years... at 14:23 Contact Center Market to Grow by USD 208.2 Billion from 2024-2028, as Cloud-Based Solutions Drive ...

Lanny McDonald's 10-year term as Hockey Hall of Fame chairman will end in June 2025, with fellow Hall of Famer Mike Gartner ...

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...